Terms & Conditions


Book online at the Ampersand Hotel and if within the next 24 hours of booking you find a lower, immediate bookable rate with the same reservation conditions (room category, dates, number of people staying, restrictions, terms and conditions), please contact us and we will match the rate.

Terms and Conditions

1.       Reservation must be made directly with The Ampersand Hotel prior to making the claim.

2.       Applicable against bookable rates for the same length of stay, dates of reservations, room category, number of persons, currency and other reservation conditions.

3.       Claims will only be accepted within 24 hours after reservation is made.

4.       No claims will be accepted for arrivals within 72 hours (3 days) of claim.

5.       The Ampersand Hotel Reservation Department will investigate and inform you of our decision within 48 hours of having received your claim.

6.       The Ampersand Hotel's Best Rate Guarantee applies to rates booked for the period of the stay, excluding any other charges i.e. government tax, service charges, food and beverages and any other charges that you may incur during your stay.

7.       The Best Rate Guarantee does not apply to:

·         Websites/travel professionals who package room nights with any other components such as tours, flights, transfers etc

·         Auction sites

·         Closed user group offers

·         Negotiated rates with Ampersand Hotel partners

8.       To proceed with the claim please send us ALL the following information via email to stay@ampersandhotel.com

9.  a. Guest Name
b. Reservation Confirmation Number
c. Check in/check out date
d. Website address where you found the lower rate, or details of the travel professional’s quotation
e. If possible screen grab or print screen of where the lower rate is found

Guarantee Policy:
All reservations require a credit card to guarantee. No charge will be made at the point of reservation to the card unless used in conjunction with an advance purchase rate.

Arrival & Departure:
Check-in time from 14:00 hours
Check-out time by 12:00 hours

In order to avoid a one night cancellation charge a reservation must be cancelled by 2pm, London time, 24 hours prior to arrival, other Terms and Conditions may apply to promotional rates and require full non-refundable prepayment.

Child Policy:
Cots are provided free of charge for children up to the age of two years. Extra beds are provided for children up to the age of 16 years at an additional cost of £35 + VAT per night.

Pet Policy:
Some pets are permitted in the room; please inform the hotel at reservations stage. Pets are not permitted in the public areas of the hotel.

Smoking Policy:
Smoking is permitted in a limited number of bedrooms. Please inform the hotel of your preference at the time of booking. Smoking is not permitted in any other area of the hotel in accordance with legislation that came into effect on 1st July 2007.